# Subscription & Payment Policy

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Last Updated: 2026-01-19
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This policy outlines the subscription plans, billing procedures, and payment terms for WAA Stream, a streaming service operated by CUZ INC. ("Company"). All users are expected to review and agree to this policy prior to completing a paid subscription.

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## 1. Subscription Types

1.1 **Free Access (Preview Mode)**

* Users may preview all artworks with limited playback functionality.
* Previews are limited to one-time playback and restricted playlist duration (e.g., 7 minutes total).

1.2 **Paid Subscriptions (Tiered Access)**

* WAA Stream offers multiple subscription plans, each with varying levels of access and features.
* Features may include, but are not limited to:
  * Extended or unlimited playback time
  * Playlist creation and management
  * Access to a broader range of artworks
  * Enhanced content recommendations
* The specific features available depend on the plan selected. Users should review the details of each plan at the time of subscription.
* Certain plans may include different usage rights. Personal Plans are for personal use only. Enterprise Plans may permit on-site public space playback subject to screen and location limits shown at checkout and defined in the Terms of Use.

1.3 **Plan Duration**

* Monthly Plan: Recurs every month
* Yearly Plan: Recurs every 12 months

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## 2. Payment Method

2.1 Payments are processed through **Stripe**, a secure third-party payment platform.

2.2 The following payment methods are supported:

* Credit/Debit cards (Visa, MasterCard, etc.)
* Other local payment methods, where applicable

2.3 All prices are displayed in USD or local currency, where supported.

2.4 CUZ INC. does not collect or store your full card details. Payment credentials are securely tokenized and managed by Stripe.

2.5 Payments and card verifications are subject to [Stripe’s Terms of Service](https://stripe.com/legal) and [Stripe’s Privacy Policy](https://stripe.com/privacy). By subscribing, you also agree to Stripe’s [Electronic Financial Services Terms](https://stripe.com/legal/ssa) and [Card Verification and Authentication Policy](https://stripe.com/docs/payments/3d-secure).

2.6 Enterprise Plus may be offered with custom pricing, invoicing, or contract-based billing depending on deployment scale. Where applicable, additional terms will be presented at checkout or in a separate written agreement.

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## 3. Billing & Renewal

3.1 Subscriptions are automatically renewed at the end of each billing cycle (monthly or yearly).

3.2 Users will be charged using their default payment method unless the subscription is canceled before renewal.

3.3 Users can cancel auto-renewal at any time via their account settings.

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## 4. Refunds

4.1 WAA Stream operates a no-refund policy once a subscription is activated or any content is accessed or streamed, including previews. Annual plans are billed upfront and are non-refundable once activated, except where required by applicable law or in cases explicitly approved by the Company such as duplicate payments or verified technical errors.

4.2 Refunds may be considered only in the following cases:

* Duplicate payments
* Technical errors that prevent service use (verified by the Company)

4.3 Refund requests must be submitted to **<support@waa-art.com>** within 7 days of the transaction.

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## 5. Taxes & Pricing Adjustments

5.1 Subscription prices may vary by region due to local tax laws and currency conversion.

5.2 Prices are inclusive or exclusive of applicable taxes depending on the user's location.

5.3 The Company reserves the right to change pricing or tax handling in accordance with law or operational requirements. Advance notice will be provided.

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## 6. Contact

If you have questions about this policy or billing issues, please contact:

* **Email**: <support@waa-art.com>
* **Company**: CUZ INC.
* **Service**: WAA Stream

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